FAQs & Buying Guides: Your Questions Answered! ❓

Still unsure about which lens package to choose? Here are answers to some common questions:

Q. How do I know which package is right for me?

If you're looking for a budget-friendly option, go for Basic. If you want better clarity and protection, Premium is a great choice. For the best experience, Ultimate has everything you need!

Q. Do all packages come with UV protection?

Yes! All our lens packages include UV protection to shield your eyes from harmful sun rays.

Q. Can I add blue light protection to any package?

Yes! Blue light filters are included in the Premium and Ultimate packages, but you can also add them to the Basic package as an extra option.

Q. What’s the difference between Transition and Polarized lenses?

Transition lenses adjust to light conditions automatically, while polarized lenses reduce glare and enhance visibility in bright sunlight.

Q. Do you offer "Next Day Delivery" for last-minute gifts?

Currently we are not offering next day delivery but our team is working their best to make it possible.

Q. What should I do if my tracking number shows "Pending" for several days?

Don't worry if your tracking shows Pending for several days but you can contact our 24/7 support team for more information.

Q. Do you ship to P.O. Boxes or military APO/FPO addresses?

Yes we ship to P.O Boxes and Military APO/FPO addresses as well all over the world.

Q. How are duties and customs handled for orders placed outside the UK?

Duties and customs are paid by the customer but our team handles it through and deliver to you safely.

Q. Can I change my shipping address after the order has been processed?

You can change the shipping address until we have not updated the tracking number and the product has not been dispatched. If you want to change the address by any chance try to contact within 24-48 hours of placing the order.

Q. Are your eyewear lenses scratch-resistant or impact-resistant?

Yes, our eyewear lenses are scratch-resistant and impact-resistant as well.

Q. Do you offer a virtual try-on feature for your sunglasses and frames?

Yes, we offer virtual try-on feature for both sunglasses and frames.

Q. Are your apparel items true to size, or should I size up/down?

Yes, All of our apparel items sizes are true. We also provide a size chart as well for you to double check it.

Q. How do I clean and maintain my Mcroons eyewear to ensure longevity?

To ensure the longevity, make sure to clean with the provided 5 piece care kit and avoid taking it into water. Also try to keep it in the eyewear specified case. 

Q. Can I combine multiple discount codes on a single order?

This depends on the type of the discount codes. As some discount codes are applicable for combining and some are not. 

Q. What is the process for canceling an order if I change my mind?

An order can be canceled until we have not processed the order after processing the order has been dispatched from our side.

Q. Do you offer wholesale or bulk discounts for corporate gifting?

Yes, We provide Wholesale and bulk discounts for corporate gifting.

Q. Which payment methods do you accept (e.g., Klarna, Afterpay, Crypto)?

We accept Credit/Debit Card, Shop app, Paypal, Crypto, Coinbase commerce 

And stripe.

Q. What is your "No-Hassle" return window for international customers?

Our 14 days return is No-Hassle if you have any problem with product you can contact our support and return. 

Q. Do I have to pay for return shipping if the item isn't to my liking?

No, you don't have to pay for return shipping our team will provide you with a shipping label that you will paste onto the parcel.

Q. How does Mcroons ensure the ethical sourcing of its products?

Mcroons has its whole sourcing team which fully researches about the suppliers and make sure that all of our things are ethically sourced.

Q. Do you use eco-friendly or recyclable materials in your packaging?

Yes, we use eco-friendly/recyclable materials for packaging.

📷 [Insert infographic comparing Transition vs. Polarized lenses]

 


 

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